FAQ
Shipping
Where do you ship?
We currently ship within the United States.
Shipping cost
Shipping is calculated at checkout.
Processing / fulfillment time
Orders are prepared within 3–5 business days.
Estimated delivery
Delivery times vary by destination and shipping method.
Tracking
Tracking details are sent by email once an order is on its way.
Returns & Exchanges
Return window
Contact us within 14 days of delivery to request a return.
Eligible items
Items must be unused, unworn, and in their original condition.
How to initiate a return
Email beings@careof.land with your order number.
Exchanges
Contact us and we will help with an exchange when stock allows.
Damaged or wrong item
Email us with your order number and a photograph of the item.
Refund timing
Approved refunds are returned to the original payment method after the item is received.
Orders
Can I change or cancel an order?
Write to us as soon as possible. We can help before an order has shipped.
What happens if my package is lost?
Contact us and we will work with the carrier to find a resolution.
The Hats
Materials
Material details will be listed with each hat as the collection develops.
Sizing / fit
Each product page will include the fit information for that hat.
Care
Spot clean gently and air dry. Avoid machine washing and high heat.